Media & Communications

We demand protection, help and information 24/7, and the service industries provide it around the clock. However, directly servicing people and their needs around-the-clock is a high stress, high demand job where employee fatigue can undermine the mission performance expectations.

Challenges:

Unpredictable Workload - Particularly for troubleshooting crews and technicians the unpredictable workload can be very challenging when trying to meet customer needs.
Variable Workload - The customer support area of media and communications has a highly variable workload that is largely determined by call volume. Unfortunately, the call volume doesn’t often match with the individual shift worker’s preference for work hours.
Inefficient Scheduling – Trying to match shift worker preferences with the demand for work often leads to schedules that meet neither employee concerns nor business needs. This often translates to higher overtime and turnover.
Low morale – Poor work schedules and irregular work hours can lead to resentment and low morale.

How CIRCADIAN AUSTRALIA can help you:

Staffing Level Analysis – Using advanced analysis techniques, CIRCADIAN AUSTRALIA can identify the optimal staffing levels for your operation taking into account the fluctuations in demand that are inherent in the communications industry.
Shift Schedule Optimisation – CIRCADIAN AUSTRALIA works with both managers and employees to identify a set of ideal schedule solutions to meet business and family/social needs.
Fatigue Risk Management Systems – Comprehensive fatigue management programs will map out the course of action to maintain high safety standards while reducing costs associated with fatigue-related errors and incidents.
Managing a Shift Work Lifestyle – These programs assist shift workers with managing their personal health, which will help minimise healthcare costs as well as turnover and absenteeism.
Fatigue Training Online - The premier online fatigue management training program for the 24/7 workforce. This web-based system offers specialised training programs providing workers with practical solutions to maintain altertness, productivity, safety and high performance on-duty and get better sleep off-duty.